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Kaubamaja AS teenindusstandardi ja kliendi ootuste kattuvus.

Pihlak, Aale (2017) Kaubamaja AS teenindusstandardi ja kliendi ootuste kattuvus. [thesis] [en] Overlap of Kaubamaja AS service standard and clients expetation.

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Abstract

Lõputöö eesmärgiks on välja selgitada Kaubamaja klienditeenindusstandardi vastavus kliendi ootustele.

Abstract [en]

We investigate how Kaubamaja AS service standard meets to customer’s expectations on purpose to find out if Kaubamaja needs to make any changes or update the document.

Item Type: thesis
Advisor: Diana Tuulik
Co-advisor: Igor Grudkin
Subjects: Economy and Management > Strategic Management
Divisions: Institute of Clothing and Textiles > Resource Management in the Clothing and Textiles Industry
Depositing User: Aale Pihlak
Date Deposited: 12 Jun 2017 06:41
Last Modified: 12 Jun 2017 06:41
URI: http://eprints.tktk.ee/id/eprint/2983

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