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Kliendirahulolu uuring AS Saku Metall Uksetehas näitel

Ojasild, Annika (2016) Kliendirahulolu uuring AS Saku Metall Uksetehas näitel. [thesis] [en] Customer satisfaction survey based on AS Saku Metall Uksetehas.

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Abstract

Käesoleva lõputöö autori eesmärgiks oli analüüsida kliendirahulolu uuringu tulemustele tuginedes klientide tundeid ja rahulolu seoses AS Saku Metall Uksetehasega ning teha ettepanekud ettevõtte juhtkonnale klientide rahulolu ja soovitusindeksi tõstmiseks.

Abstract [en]

The aim of this thesis was to analyze AS Saku Metall Uksetehas customer satisfaction based on the survey and to make proposals to management of company to increase customer and satisfaction and raise net promoter score in the near future.

Item Type: thesis
Advisor: Ülle Aasjõe
Co-advisor: Terje Alliksoo
Subjects: Economy and Management > Strategic Management
Divisions: Institute of Circular Economy and Technology > Engineering Materials and Marketing
Depositing User: Annika Ojasild
Date Deposited: 09 Jun 2016 08:39
Last Modified: 09 Jun 2016 08:39
URI: http://eprints.tktk.ee/id/eprint/2128

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